SERVICES & WARRANTY
Our Commitment to You
At Aiolith, we design our floor scrubbers and dry ice blasting machines for demanding commercial environments.
We stand behind the quality of our equipment and are committed to keeping your operation running with minimal downtime.
This warranty reflects that commitment.
1. Warranty Coverage
Aiolith warrants that your machine is free from defects in materials and workmanship under normal commercial use and proper maintenance, as outlined in the User Manual.
Warranty begins on the original purchase date and applies to the original purchaser.
2. Warranty Period by Component
Floor scrubber：
| Category | Components | Warranty Period | Remarks |
|---|---|---|---|
| Core Structure |
Solution/Recovery Tanks, Machine Frame, Steering Assembly, Lifting Pedals |
12 Months | Covers structural failure or welding defects under normal use. |
| Electrical System |
Main Controller (PCB), Wiring Harness, Solenoid Valve, Key Switch |
12 Months | Excludes damage caused by water ingress, short circuits due to unauthorized modification. |
| Motors |
Brush Motor, Suction Motor, Drive Motor |
12 Months |
1. Covers manufacturing defects only. 2. Excludes motor burnout caused by carbon brush wear-out or water intake. |
| Power Source | LiFePO4 Battery (25.6V 100Ah) | 36 Months |
1. Capacity retention >70% during the period. 2. Excludes damage from deep discharge (long-term storage without charging). |
| Charging System | On-board/External Charger | 12 Months | Covers functional failure; excludes damage from unstable voltage or physical impact. |
| Mechanical Parts |
Bearings, Transmissions, Squeegee Support |
6 Months | Covers mechanical assembly defects. |
| Consumables |
Brushes, Squeegee Blades, Pad Driver， Pads Rubber Strips, |
Not Covered | Considered wear-and-tear items. Regular replacement is recommended for optimal performance. |
Dry ice blasting machine
| Category | Components | Warranty Period | Remarks |
|---|---|---|---|
| Core Structure | Machine Frame, Housing, Hopper Lid | 12 Months | Covers structural defects under normal use. Excludes physical impact damage. |
| Feed System | Feeder Wheel, Auger Drive Motor, Gearbox | 12 Months | Covers manufacturing defects. Excludes jamming caused by foreign objects or improper material. |
| Electrical & Control System | Main Controller (PCB), Relay, Control Panel, Wiring Harness | 12 Months | Excludes damage from voltage fluctuations, water ingress, or unauthorized modification. |
| Pneumatic System | Air Valve, Solenoid Valve, Pressure Gauge, Air Hose Fittings | 12 Months | Covers functional failure. Excludes clogging due to contaminated air supply. |
| Motor System | Vibration Motor, Drive Motor | 12 Months | Covers manufacturing defects only. Excludes burnout caused by overload, voltage issues, or lack of maintenance. |
| Mechanical Parts | Bearings, Seals, Gaskets, Shafts | 12 Months | Covers assembly defects. Normal wear and tear excluded. |
| Consumables | Nozzle, Gun Handle, Blasting Hose, Grinding Disc | Not Covered | Considered wear-and-tear items. Replacement parts available on official website. |
* For warranty coverage on other equipment or products, please contact support@aiolith.com
3. What Is Not Covered
To ensure fairness and transparency, warranty does not cover damage caused by:
- Accidents or impact damage
- Improper operation outside intended applications
- Unauthorized modification or repair
- Improper chemical use
- Failure to perform routine maintenance
- Long-term battery storage without charging
- Extreme environmental exposure
We are always willing to help diagnose and advise, even in cases not covered by warranty.
4. How to Submit a Warranty Request
To help us resolve your issue quickly, please email：support@aiolith.com
Include:
- Order number
- Machine model
- Clear photos of the issue
- Short video showing the machine during operation
- Brief description of how the machine was being used
Complete information helps us diagnose accurately and reduce downtime.
5. How Claims Are Evaluated
Every claim is reviewed by our technical team. Our goal is simple. Identify the root cause quickly and provide the most practicalsolution.
If the issue is confirmed as a manufacturing defect within warranty:
- Replacement parts will be provided at no cost
- Remote technical guidance will be offered
We focus on restoring your machine to operation as quickly as possible.
6. Operator Responsibility
Proper operation, scheduled maintenance, correct chemical usage, and appropriate battery charging practices are essential for long-term performance.
- Note：Following the User Manual ensures optimal reliability and full warranty protection.
