SERVICES & WARRANTY

1. Warranty Duration

Your Aiolith machine is covered for 1 year from the date of delivery.

This coverage applies to defects in materials or workmanship that appear under normal and proper use.

2. What Is Covered

Within the warranty period, Aiolith will repair or replace any defective non-wear parts at no cost, at our discretion.

This protection applies to the main unit and its core components.

Parts that naturally wear during use, such as brushes, pads, and squeegee rubbers, are considered consumables and are not included.

3. Eligibility andProper Use

This warranty is provided to the original purchaser only and cannot be transferred.

The warranty does not apply if damage is caused by

  • Improper operation or maintenance
  • Accidents or misuse
  • Unauthorized repairs or modifications
  • Use of non-approved parts or accessories
  • Failure to follow the user manual

Damage caused by external events such as fire, flooding, or other natural disasters is also not covered.

Regular cleaning, inspection, and routine replacement of consumable items are the user’s responsibility.

4. How to Request Service

If you believe your machine has a defect covered by this policy, please contact us at: [email protected]

To process your request, we will need

  • Proof of purchase
  • Description of the issue
  • Photos or videos showing the problem, if requested

Providing clear visual evidence helps us diagnose and resolve the issue faster.

5. Repair orReplacement Process

After verification, Aiolith will choose to either repair the faulty part or provide a replacement part.
Covered repairs include both replacement parts and the required labor.

6. Shipping forWarranty Service

If warranty service requires transportation to or from an authorized service location, the related shipping costs will be covered by Aiolith.

7. Limit ofResponsibility

This warranty is limited to the repair or replacement of defective parts.

Aiolith is not liable for any indirect losses, downtime, or secondary damages related to product use.

8. Applicable Law

This policy is interpreted according to the laws and regulations of the place where the
product was originally purchased.

9. Contact and Support

For any questions about coverage, service, or parts, please reach out to: [email protected]

Our support team will guide you through troubleshooting and next steps.

10. Policy Updates

Aiolith may revise this policy from time to time.

The latest version published on our website will always apply to new service requests.

  • Note：Please keep your sales receipt or invoice.It is required to confirm eligibility for service.

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