Leveringspolitik


Last Updated: February 20, 2025

To ensure a seamless shopping experience, please review the following terms before placing your order.

1. Order Processing & Delivery Timelines

  • Processing Time: Orders are processed within 2 business days (excluding weekends/holidays).
  • Delivery Estimates:
    • Domestic (U.S.): Clean equipment orders are shipped from our California (CA) or New Jersey (NJ) warehouses.
    • Delivery Time: We deliver to all states in the contiguous United States (excluding Hawaii, Alaska, and U.S. protectorates) within 3-8 business days.

2. Shipping Costs

  • Free Shipping:

    Your order enjoys free shipping. Orders are typically shipped within 48 hours after payment is completed

  • Spare Parts: Customers may incur ground shipping costs for spare parts.
  • Return Shipping: Customers bear return/exchange shipping costs unless the return is due to our error (see Return Policy).

3. Shipment Tracking & Damages

  • Tracking: A Shipment Confirmation email with tracking details will be sent once your order ships.
  • Damage Claims:
    • Inspect Upon Delivery: Check for visible package damage. Refuse delivery if damage is evident.
    • Document & Report: If damage is discovered post-acceptance, take photos and contact us immediately at support@aiolith.com .
    • Resolution: We’ll coordinate replacements, refunds, or store credit. Retain original packaging for inspection if requested.

4. Shipping Scope and Fulfillment Warehouses

  • Our store currently offers worldwide shipping. The specific shipping arrangements are as follows:
    • For orders in North America, they will be shipped from one of the two warehouses in the United States that is closest to the customer's address to ensure fast delivery and a better logistics experience.
    • For orders from countries and regions other than North America, they will all be shipped from our warehouse in China.
  • (Please confirm your delivery address when placing an order so that we can arrange the most suitable fulfillment warehouse and shipping method for you.)
  • "Unsure if delivery is supported in your country? Feel free to contact our online customer - service, and we will verify your eligibility for delivery."

5. Special Circumstances

  • Undeliverable Orders:
    • If delivery fails due to unreachable recipients for 7+ business days, a fee based on the carrier's imposed charges will be applied.
    • After 30 days of non-delivery, refunds/exchanges are void.
  • Spare Parts Returns:
    1. Defective/Damaged Parts: Replacement shipped within 5 business days of receiving the returned item.
    2. Refunds: Processed within 10 business days post-return.
    3. Deadline: All returns/exchanges must be requested within 30 days of purchase.

6. Sustainability & Fair Service

  • Environmental Commitment: We use recyclable packaging and optimize shipping routes to reduce emissions.
  • Anti-Discrimination: We serve all customers equally, adhering to applicable laws.

Contact Us:

Email: support@aiolith.com

Live Chat: Available on our website.

Thank you for choosing AIOLITH! We strive to deliver efficiency and reliability. For special requests, notify us in advance.